Training
‘Telemarketing has changed over the years. Working alongside marketing teams with new social media platforms and tools helps us to succeed. Providing telemarketing services on a regular basis, we are at top of our game and in a perfect position to share our experienced skills, unique techniques, tips and passion”
Jackie Gregori
Bespoke in-house Training and coaching workshops
Our bespoke training workshops are aimed at new or existing sales teams providing Telesales, Customer Service and Listening skills training. We have proven results to grow sales, confidence and skills and motivation.
How it Works
Meeting you and your team at your premises helps us to investigate, plan, develop strategy and structure methods. We learn more about your company ethos, aims and targets. Listening to calls made by each individual team member on a one to one basis ensures we focus on the areas that need work, strengths and weaknesses.
We develop strategy and design the course to fit your exact needs.
Focused areas of Training
- Steps of the sales workshop – Planning a call, Introductions, need-finding, facing objections, closing skills and how to paint a picture of past successes
- Devising reactive methods and training to gain telephone confidence and build relationships immediately.
- Strategy and training to provide means of growing existing customer sales and account value
- Developing ways to provide awareness of the all-encompassing service and products, need-finding skills
- Customer service skills
- Improving the culture confidence and positive attitude
- Training on the importance of picking up the telephone and dealing with enquiries and complaints in a professional manner
- Developing and training on how to structure proactive and reactive calls
- Account management skills
- Looking at targets and developing incentives
- A think-tank session to get all involved for general training and mentoring.
We always stay in touch following our courses and are always on hand to help individuals.