‘Telemarketing has changed over the years. Working alongside marketing teams with new social media platforms and tools helps us to succeed. Providing telemarketing services on a regular basis, we are at top of our game and in a perfect position to share our experienced skills, unique techniques, tips and passion”

Jackie Gregori

Bespoke in-house Training and coaching workshops

Our bespoke training workshops are aimed at new or existing sales teams providing Telesales, Customer Service and Listening skills training. We have proven results to grow sales, confidence and skills and motivation.

How it Works

Meeting you and your team at your premises helps us to investigate, plan, develop strategy and structure methods. We learn more about your company ethos, aims and targets. Listening to calls made by each individual team member on a one to one basis ensures we focus on the areas that need work, strengths and weaknesses.

We develop strategy and design the course to fit your exact needs.

Focused areas of Training

  • Steps of the sales workshop – Planning a call, Introductions, need-finding, facing objections, closing skills and how to paint a picture of past successes
  • Devising reactive methods and training to gain telephone confidence and build relationships immediately.
  • Strategy and training to provide means of growing existing customer sales and account value
  • Developing ways to provide awareness of the all-encompassing service and products, need-finding skills
  • Customer service skills
  • Improving the culture confidence and positive attitude
  • Training on the importance of picking up the telephone and dealing with enquiries and complaints in a professional manner
  • Developing and training on how to structure proactive and reactive calls
  • Account management skills
  • Looking at targets and developing incentives
  • A think-tank session to get all involved for general training and mentoring.

We always stay in touch following our courses and are always on hand to help individuals.




Jackie has worked with me for the past 8 years and always been a loyal and dedicated colleague. She has an enormous talent and skills to build relationships and trust very quickly over the phone, a wonderful first impression of your company and services. I would recommend her to anyone looking to increase their new business and revenue.
Peter Allan - M D at Primal Pictures
I can’t recommend Jackie highly enough for anyone looking for business development help. Thoughtful, professional and tenacious, she’s made a huge difference to our business and I’ve thoroughly enjoyed working with her.
Martin Dinham Digital Business Consultant at Equimedia
Jackie is an excellent new business developer. She works cheerfully and effectively all the time. The new business figures indicate a marked upturn thanks to her efforts. We will continue to use her services and enjoy her input and personality in the office. I have no hesitation in recommending her.
Kim Conchie Chief Executive at Cornwall Chamber of Commerce
I have found Jackie a pleasure to work with over the last 9 months. Jackie has proved to be an excellent asset to our team (West Comms). I can recommend her work abilities, commitment and loyalty to promoting your business.
Lorna Hogg Managing Director at West Comms Ltd
Jackie worked with us recently to help drive up sales and increase our visibility, both of which she accomplished with ease. She is extremely wise, talented and hard-working and I would not hesitate to use her services again.
Colin Edwards Owner at TipTop Media Management